Retention partner for ambitious commerce
RETENTION
CHANGES EVERYTHING.
Email & SMS marketing for e-commerce brands. More repeat revenue, done for you.
Acquisition gets attention. Retention builds value. RetainChamp runs email, SMS, and lifecycle creative with the same rigor your brand brings to growth.
- STRATEGY
- SMS
- LIFECYCLE
- CREATIVE
Brands we've worked with
WHAT WE OFFER
RETAINCHAMP / RETENTION PARTNER
Less noise. More customer value.
Retention 360°
A connected lifecycle system across email, SMS, capture, loyalty, and the moments that turn a first purchase into a relationship.
Email & SMS Marketing
Ideation, copy, design, build, deployment, and reporting for campaigns and flows that have a clear commercial role.
Strategy & Consulting
A sharper view of your customer journey, a practical 90-day plan, and senior thinking when the next decision matters.
SELECTED WORK
OUR CLIENTS LOVE US
“Replace with a real client quote.”
Client NameRole, Company
HOW WE WORK
- 01
Audit your customer journey.
We review your flows, campaigns and data to find where repeat revenue is being lost.
- 02
Build what is missing.
We plan, write, design and set up the emails and SMS that bring customers back.
- 03
Test and improve every month.
We test every campaign, keep what makes more money and report results in plain numbers.
FROM THE BLOG
Practical ideas on email, SMS and lifecycle marketing.
Welcome flows that sell: what to send in the first 7 days
Send 4–5 emails in the first week: a warm welcome, your brand story, social proof, your best sellers and a reason to buy now. Each email should have one job.
SMS
SMS for e-commerce: when a text beats an email
Use SMS for short, time-sensitive moments (shipping updates, back in stock, last chance) and keep email for stories, guides and anything that needs images or detail.
Lifecycle
Post-purchase journeys: turning a first order into a second
Thank customers, help them use the product well, ask for a review once it has arrived, and only then suggest what to buy next. The second order comes from a good first experience.
THE RETAINCHAMP STANDARD
- 01Clear 90-day roadmap
- 02Senior strategy and creative together
- 03Every send tied to a customer moment
- 04Testing and learning built into the rhythm
QUESTIONS
What does RetainChamp do?
RetainChamp is an email and SMS retention agency for e-commerce brands. We plan, write, design, build and report on the campaigns and automated flows that turn first-time buyers into repeat customers, so you get more revenue from the customers you already have.
What is retention marketing?
Retention marketing is everything a brand does to make existing customers buy again. For an online store it mostly means email and SMS: welcome messages, cart reminders, post-purchase follow-ups, loyalty and win-back campaigns. Keeping a customer usually costs far less than winning a new one.
Which brands do you work with?
We work with e-commerce and direct-to-consumer brands that already sell online and want more repeat purchases. If you have customers and an email list, even a small one, retention can grow your revenue.
Which email flows should every online store have?
Every online store should have at least five automated flows: a welcome series, abandoned cart, browse abandonment, post-purchase and win-back. They run on their own every day and often bring in a large share of email revenue. We audit, build and improve all of them.
Email or SMS: which is better for my brand?
The best results come from using both together. Email is ideal for stories, products and regular campaigns; SMS is best for short, timely messages like cart reminders and launches. We plan them as one system so customers get the right message on the right channel without being over-messaged.
How soon will we see results?
Automated flows start working as soon as they go live, so the first results usually show within weeks. Campaigns then improve month after month, because we test every send and keep what makes more money.
How do you measure results?
We measure the revenue that email and SMS bring in, plus repeat purchase rate, list growth and the results of each test. Every month you get a clear report in plain numbers, with what worked and what we will do next.
How do we get started?
Leave your name and email in the contact form and we will get back to you. We start with an audit of your customer journey, flows and campaigns, then share a clear plan of what to fix first.
08 / GET IN TOUCH
Retention
starts here.
Bring the messy version. We’ll bring the map, the sharp questions, and a point of view on what to do first.